Refund policy

Last updated: August 26, 2026

This policy applies to purchases from Drone-Mapper LLC (drone-mapper.com). Questions: support@drone-mapper.com.

1. Overview

We sell physical detection hardware, subscription software (Drone-Mapper Web Service), and optional managed connectivity (Managed Starlink). Rules differ by product type.

2. Serial numbers and RMA approval

At pack-out we photograph and log the serial number for each hardware unit. Every return or warranty claim (RMA) must include that serial. We will not process an RMA without it.

Do not ship anything back until we approve the RMA and send return instructions.

3. What “unused” and “provisioned” mean

• Unused means factory seals are intact and the hardware is not registered to an organization.
• Provisioned means someone has completed the first Web Service login for that seat, or we have created a Web Service instance for the order.

4. Hardware (Starter Kit, remote detectors, gateways, Starlink Mini hardware)

Change of mind (30 days). You may request a return within 30 days of delivery if the item is unused (as defined above), in original packaging with all accessories, and not damaged, modified, or outdoor-weathered from deployment.

Approved unused returns are refunded to the original payment method after we receive and inspect the goods. Return shipping is the customer’s responsibility unless we specify otherwise.

Where lawful, opened kits (seals broken, or registered to an organization) may be subject to a restocking fee if we accept the return at all.

We do not accept change-of-mind returns for hardware that has been installed outdoors, powered long-term, or clearly used in the field; items missing parts or packaging; or orders marked final sale.

Defective or damaged hardware (warranty). Standard warranty is 12 months from delivery. We repair or replace a defective unit at our option. We may require the failed unit back, identified by the logged serial. We cover reasonable return shipping for approved warranty claims within the United States. Warranty does not cover loss, theft, abuse, water intrusion from improper install, unauthorized modification, or damage from incorrect power or wiring.

Wrong item shipped. Contact us immediately. We will correct the order at no cost to you.

5. Drone-Mapper Web Service

Web Service is a recurring subscription (monthly or yearly).

You may cancel future renewals through your customer account or by emailing support. Cancellation stops the next billing cycle. It does not automatically refund the current paid period.

Monthly plans: Generally non-refundable for the current month once the billing period has started, except where required by law or if we cannot provide service due to our error.

Yearly plans: We do not refund a yearly Web Service seat after an instance exists (after first login or instance creation). If we have not provisioned an instance, you may request a refund within 14 days of the initial purchase or renewal. If we permanently discontinue Web Service, we refund a pro-rated amount for unused prepaid time.

6. Managed Starlink

Starlink Mini hardware follows the Hardware section above. Managed service is a subscription. Cancel with 30 days’ notice for future billing. The current month is generally non-refundable once service is active. This is the only cancel rule for Starlink managed service — it is not cancel-anytime.

Managed service depends on third-party satellite coverage. Outages or coverage limits outside our control are not grounds for a full hardware refund after the change-of-mind window. If you cancel managed service, you keep hardware you purchased unless a return is approved under Hardware.

7. How to start a return or warranty claim

1. Email support@drone-mapper.com with your order number, product, the unit serial, and the reason (return, damage, or defect). Include photos for damage or defect claims.
2. Wait for RMA approval and return instructions. Do not ship without authorization.
3. After we receive and inspect the return, we confirm refund, replacement, or next steps.

Refunds to the original payment method typically post within 10 business days after approval.

8. Exchanges

We do not run a separate exchange shelf. The path is an approved return or refund when eligible, or a warranty replacement for defects.

9. Contact

Drone-Mapper LLC
Email: support@drone-mapper.com
Phone: Show phone
4090 E 370 N, Rigby, ID 83442, United States